managing your customer service online
Eats Austin will manage your digital customer engagements through review responses, customer comments, and social media messengers. We reply to all reviews and comments for your restaurant with the appropriate, solution based responses. We grade all customers interactions in our stoplight system to measure and execute correctly.
customized stoplight system
The THL Eats Stoplight System is customized to each restaurant and is used to measure appropriate responses to customer reviews, and/or customer complaints. With preset offers and messages, we’ll ensure your customers feel their concerns have been appropriately addressed and resolved to their satisfaction.