Can I customize the emails sent to my customers?

THL Eats Online Ordering Support

THL Eats Confirmation Emails

There are three cases where your customer can receive an email. When you accept, reject or miss an order. Your customer can hit the reply button and the feedback will be sent directly to you. Although the email is sent from our email server, the replies are being sent from the customer to you.

We took several initiatives to use a high quality email server which ensures that the emails will not end up in your customer’s spam folder. This email server is legally registered to us so the email template must contain our imprint. We have kept the branding to a minimum though.

THL Eats confirmation emails are just a back-up way of communication with the client. Most successful restaurants confirm orders in less than 60 seconds and clients typically rely on the real-time confirmation progress bar right when their order is placed.

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